Frequently Asked Questions

We provide professional surveillance installation throughout a 100-mile radius from Anaheim, CA, covering:

• Orange County: All 34 cities including Anaheim, Irvine, Santa Ana, Newport Beach, Huntington Beach
• Los Angeles County: Long Beach, Pasadena, Torrance, and 31+ more cities
• Inland Empire: Riverside, San Bernardino, Corona, Ontario
• Ventura County: Oxnard, Thousand Oaks, Simi Valley
• North San Diego County: Carlsbad, Oceanside, Vista

Over 150 cities total. Call us to confirm service in your specific location.

Yes, we are fully licensed, bonded, and insured. Our technicians hold appropriate California contractor licenses and certifications. We carry comprehensive general liability and workers' compensation insurance to protect our clients and employees.

Yes! We provide completely free, no-obligation on-site consultations and assessments. During the visit, we'll evaluate your property, discuss your security concerns, recommend appropriate solutions, and provide a detailed written quote. There's no pressure to purchase.

We've been providing professional video surveillance installation services in Orange County and surrounding areas for over 15 years. Our experienced team has completed thousands of installations for residential, commercial, and industrial clients.

We install all major commercial-grade surveillance brands including:

• Hikvision (HD-TVI, IP cameras, NVRs)
• Dahua (HD-CVI, IP systems)
• Axis Communications (Enterprise IP cameras)
• Hanwha (Samsung) Wisenet
• Uniview (4K IP systems)
• Avigilon (AI analytics cameras)

We recommend equipment based on your specific needs, budget, and application rather than pushing any single brand.

Yes! All installations include:

• Equipment Warranty: Manufacturer warranties typically 1-5 years depending on product
• Installation Warranty: 1-year warranty on all labor and workmanship
• Extended Warranties: Available for purchase on most equipment

We stand behind our work and will address any issues that arise from the installation.

Absolutely! We can:

• Add cameras to existing systems
• Upgrade analog cameras to HD or IP
• Replace failed equipment
• Integrate new features with existing infrastructure
• Troubleshoot and repair systems installed by others

We'll assess your current system during the free consultation and recommend the most cost-effective approach.

Emergency support availability depends on your maintenance plan:

• Bronze Plan: Business hours support (M-F 8AM-6PM)
• Silver Plan: Extended hours (M-F 7AM-10PM, Sat 9AM-5PM)
• Gold & Platinum Plans: 24/7/365 emergency support hotline

All customers can schedule service calls during business hours.

Installation time varies by project size:

• Residential (4-8 cameras): 1 day
• Small Business (4-8 cameras): 1-2 days
• Medium Commercial (8-16 cameras): 2-3 days
• Large Commercial (16+ cameras): 3-5 days
• Industrial/Complex Systems: 1-2 weeks

We'll provide an accurate timeline during your consultation based on your specific project.

Yes, professional installation includes concealed wiring whenever possible. We:

• Run cables through attics, crawlspaces, and wall cavities
• Use conduit for exposed outdoor runs
• Patch and paint any necessary access holes
• Minimize visible wiring for clean appearance

For buildings where concealed wiring isn't feasible, we use surface-mounted conduit or cable raceways that match your building's aesthetics.

You'll need to be present at the beginning and end of installation. During the start, we'll confirm camera locations and answer any questions. At the end, we'll provide a complete system walkthrough and training. For the installation work itself (cable running, mounting), you don't need to supervise—our team is fully insured and trustworthy.

Minor adjustments to camera locations are common and usually don't affect pricing. We'll verify all camera placements before drilling any holes. Major changes that require significantly more cable runs or different equipment may incur additional costs, which we'll discuss with you before proceeding.

We take great care to minimize any impact on your property. Small holes are necessary for cable entry points and mounting hardware, but we:

• Patch all drywall holes professionally
• Match paint colors when needed
• Use appropriate mounting methods for each surface type
• Protect floors and furnishings during installation
• Clean up thoroughly when finished

Our goal is to leave your property looking as good as or better than when we arrived.

Yes! We regularly handle challenging installations including:

• High ceilings and tall buildings (we have 40ft ladders)
• Underground parking structures
• Sites with no electrical power nearby
• Long cable runs (500+ feet)
• Hazardous or extreme environments

We'll assess the challenges during our site survey and propose appropriate solutions.

Absolutely! Every installation includes comprehensive training covering:

• Live viewing and playback
• Mobile app setup and use
• Recording search and export
• Basic troubleshooting
• System backup and maintenance

We also provide printed manuals and can schedule follow-up training sessions if needed.

IP Cameras (recommended):

• Higher resolution (up to 4K and beyond)
• Single cable for power and data (PoE)
• Advanced features (AI analytics, better night vision)
• Easier to scale and expand
• Remote access built-in

Analog/HD-over-Coax:

• Limited to 1080p-4K resolution
• Can reuse existing coax cables
• Lower cost for basic systems
• Good for upgrading old analog systems

We typically recommend IP systems for new installations due to better long-term value.

Storage requirements depend on:

• Number of cameras
• Resolution (1080p vs 4K)
• Frame rate (15fps vs 30fps)
• Recording mode (continuous vs motion-only)
• Retention period desired (7, 30, 90+ days)

Example: A 4-camera 1080p system recording 24/7 typically needs 2-4TB for 30 days. We'll calculate exact requirements and recommend appropriate storage during your consultation.

Yes! Remote viewing is standard on all modern systems. You can:

• View live video from smartphones, tablets, or computers
• Receive motion alerts with snapshot images
• Playback recorded footage remotely
• Download video clips for evidence
• Access from anywhere with internet connection

We configure remote access securely during installation and help you set up mobile apps.

No, cameras will record locally to the NVR/DVR without internet. However, you DO need internet for:

• Remote viewing from outside your network
• Mobile app notifications
• Cloud backup (if configured)
• Firmware updates

The system will continue recording 24/7 even if your internet goes down.

During a power outage, cameras will not record unless you have battery backup. We recommend:

• UPS (Uninterruptible Power Supply): Provides 2-8 hours backup power depending on capacity
• Generator: For extended outage protection
• PoE UPS: Backs up both network and cameras

When power returns, the system automatically resumes recording. We can recommend appropriate backup solutions based on your needs.

Night vision range varies by camera model:

• Standard IR cameras: 30-65 feet
• Enhanced IR cameras: 65-130 feet
• Long-range IR cameras: 130-300+ feet
• Starlight cameras: See in color with minimal light

We select appropriate cameras based on your specific area requirements and lighting conditions.

Yes! We install weather-rated cameras based on your environment:

• IP66: Dust-tight and water-resistant (most outdoor cameras)
• IP67: Can handle temporary water immersion
• IK10: Vandal-resistant (can withstand 20 joules impact)
• Temperature ratings: -40°F to +140°F for extreme climates

Proper installation with weatherproof connections ensures long-term reliability.

IP Cameras (Cat5e/Cat6):

• Standard PoE: 328 feet (100 meters)
• With PoE extender: 656 feet (200 meters)
• With network switch: Unlimited (add switch every 328ft)

Analog/HD-over-Coax:

• RG59 coax: Up to 1,640 feet
• RG6 coax: Up to 2,000 feet

For longer distances, we use fiber optic converters or wireless bridges.

We can install wireless cameras, but generally don't recommend them for professional installations because:

• Wi-Fi can be unreliable for 24/7 recording
• Batteries require frequent changing/charging
• Video quality may suffer from interference
• Range limitations in large buildings

For difficult-to-wire locations, we recommend:

• Hardwired IP/PoE: Most reliable
• Point-to-point wireless bridges: For buildings without wire paths
• 4G/LTE cameras: For remote locations without network

Cost varies significantly based on system size and features:

• Residential (4 cameras): $1,495 - $2,995
• Residential (8 cameras): $2,795 - $4,995
• Small Business (4-8 cameras): $3,000 - $8,000
• Medium Business (8-16 cameras): $8,000 - $15,000
• Large Commercial (16+ cameras): $15,000+

Factors affecting price: camera resolution, number of cameras, cable distance, storage capacity, advanced features (analytics, LPR), and building complexity.

We accept:

• Cash
• Check (business checks require clearance before installation)
• Credit cards (Visa, MasterCard, Amex, Discover)
• Wire transfer/ACH (for large commercial projects)
• Financing options available (subject to credit approval)

Yes! We offer financing through third-party lenders for qualified customers. Options include:

• 0% interest for 12-24 months (with approved credit)
• Extended payment plans up to 60 months
• No down payment options
• Same-day approval in most cases

Ask about financing during your free consultation.

No monthly fees are required for basic operation. Your system records locally 24/7 at no additional cost. Optional monthly services:

• Cloud Storage: $5-50/month depending on cameras and retention
• Maintenance Plans: $99-599/month for ongoing support
• Professional Monitoring: $20-100/month (if requested)

Most customers choose the one-time installation cost with no monthly fees.

Our complete installation includes:

• All cameras and mounting hardware
• NVR/DVR recorder with hard drive(s)
• All cables and connectors
• Professional installation and cable concealment
• Network configuration and remote access setup
• Mobile app setup on your devices
• Complete system training
• 1-year installation warranty
• Lifetime technical support

No hidden fees or surprise charges.

No! Our on-site consultations are completely free with no obligation. We'll visit your property, assess your needs, recommend solutions, and provide a detailed written quote—all at no cost. There's no pressure to purchase, and you're welcome to get multiple quotes before deciding.