Maintenance & Technical Support
Keep your surveillance system running at peak performance with professional maintenance and 24/7 technical support. Preventive maintenance, firmware updates, system health checks, and emergency repair services.
Comprehensive Maintenance Programs
Professional support to maximize system uptime and performance.
Preventive Maintenance
Regular inspections and maintenance to prevent problems before they occur.
- Quarterly system inspections
- Camera cleaning & alignment
- Cable & connection checks
- Storage health monitoring
Firmware Updates
Keep your system secure and up-to-date with the latest features and security patches.
- Camera firmware updates
- NVR/DVR software updates
- Security patch installation
- Feature enhancements
System Health Checks
Comprehensive diagnostics to ensure optimal system performance and reliability.
- Storage capacity analysis
- Network bandwidth monitoring
- Camera performance testing
- Recording verification
Emergency Repairs
Fast response to critical system failures with priority scheduling for maintenance customers.
- 24/7 emergency hotline
- 2-4 hour response time
- On-site diagnostics
- Parts inventory access
Remote Support
Quick troubleshooting and configuration changes without requiring an on-site visit.
- Remote diagnostics
- Configuration assistance
- User account management
- System optimization
Documentation & Reports
Detailed records of all maintenance activities, system changes, and performance metrics.
- Service visit reports
- System audit logs
- Performance analytics
- Compliance documentation
Choose Your Maintenance Tier
Flexible support plans designed for different business needs and budgets.
Bronze
- Semi-annual inspections
- Business hours support
- Email & phone support
- Firmware updates
- 10% parts discount
- 48-hour response SLA
Silver
- Quarterly inspections
- Extended hours support
- Remote diagnostics
- Priority scheduling
- 20% parts discount
- 24-hour response SLA
- System health reports
Gold
- Monthly inspections
- 24/7 emergency support
- Unlimited remote support
- Same-day emergency service
- 30% parts discount
- 4-hour response SLA
- Dedicated technician
- Free firmware upgrades
Platinum
- Monthly comprehensive audits
- 24/7 priority emergency line
- Proactive monitoring
- 2-hour guaranteed response
- Free parts replacement
- Account manager
- Custom SLA available
- Annual system upgrade
- Complimentary training
Service Level Agreements (SLA)
Guaranteed response times for your peace of mind.
Standard Maintenance Activities
Camera Maintenance
Lens cleaning, focus adjustment, housing inspection, and mounting hardware tightening.
Storage Management
Hard drive health checks, data backup verification, and storage optimization recommendations.
Connection Testing
Cable integrity checks, connector inspection, network connectivity verification, and PoE power testing.
Software Updates
Operating system patches, security updates, feature upgrades, and compatibility testing.
Power Systems
UPS battery testing, backup power verification, voltage checks, and surge protection inspection.
User Training
Staff refresher training, new feature demonstrations, best practices guidance, and FAQ updates.
Protect Your Investment with Professional Maintenance
Don't wait for system failures to impact your security. Enroll in a maintenance plan today and ensure your surveillance system operates reliably 24/7.
Call +1 714 844 7360 to EnrollProfessional maintenance and support throughout Orange County and 100-mile radius